Terms of service

Terms of service

Welcome to Silvora.

This website and online store are operated by Argenta for E-commerce (“the Company”), which owns and manages the Silvora brand and platform. Throughout the site, the terms “we”, “us”, and “our” refer to Argenta for E-commerce, operating under the trade name Silvora (silvoraeg).

Silvora provides this website, including all information, content, features, tools, products, and services (collectively, the “Services”), to offer a refined and secure shopping experience.

Our store is hosted on Shopify, which provides the e-commerce infrastructure that enables us to sell our products and services online.

By accessing or using any part of the Services, you agree to be bound by these Terms of Service (“Terms”), together with our Privacy Policy and any other policies referenced herein. If you do not agree, you may not access or use our Services.

1. ACCESS & ACCOUNT

By using our Services, you confirm that you are at least the legal age of majority in your country of residence.

You may be required to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

Accounts may not be transferred, sold, or assigned to any third party.

2. PRODUCTS & DESCRIPTIONS

We make every reasonable effort to accurately display our products. However, product colors, finishes, or details may vary slightly due to screen settings or device differences.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue or limit the quantity of any product at any time.

Silvora does not guarantee that product appearance will exactly match on-screen representations.

3. ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase. All orders are subject to acceptance by Argenta for E-commerce.

We reserve the right to refuse or cancel any order for any reason, including pricing errors, availability issues, or suspected fraudulent activity. Orders are not confirmed until payment is successfully processed.

Returns and exchanges are governed exclusively by our Returns & Refund Policy.

All purchases are for personal use only and may not be resold or used for commercial purposes.

4. PRICING & PAYMENTS

Prices are subject to change without prior notice. The price charged will be the price displayed at the time of checkout.

Unless stated otherwise, prices do not include shipping fees, customs duties, or applicable taxes.

You agree to provide accurate payment information and authorize us to charge your selected payment method for the total order amount.

5. SHIPPING & DELIVERY

Delivery timelines are estimates only and are not guaranteed.
Argenta for E-commerce is not responsible for delays caused by shipping carriers, customs procedures, or events beyond our control.

Ownership and risk of loss pass to you once the order is handed over to the shipping carrier.

6. INTELLECTUAL PROPERTY

All content available on this website—including text, images, logos, designs, product names, and trademarks—is the exclusive property of Silvora and Argenta for E-commerce, or their licensors, and is protected by intellectual property laws.

Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

7. THIRD-PARTY SERVICES & LINKS

The Services may include links to third-party websites or tools. We are not responsible for the content, accuracy, or practices of such third parties.

Accessing third-party services is at your own risk.

8. RELATIONSHIP WITH SHOPIFY

Silvora is powered by Shopify. However, all sales and transactions are conducted directly between you and Argenta for E-commerce.

Shopify is not responsible for any aspect of the transaction, including product quality, delivery, refunds, or disputes.

9. PRIVACY

Your personal information is handled in accordance with our Privacy Policy, which outlines how data is collected, used, and protected.

By using our Services, you consent to the processing of your information through Shopify and trusted service providers when required.

10. FEEDBACK & REVIEWS

Any feedback, reviews, or content you submit may be used by Silvora for operational or promotional purposes without compensation.

You confirm that your submissions do not violate any third-party rights or applicable laws.

11. ERRORS & MODIFICATIONS

We reserve the right to correct any errors, inaccuracies, or omissions related to product information, pricing, or availability at any time without prior notice.

12. PROHIBITED USE

You agree not to misuse the Services or engage in unlawful, abusive, misleading, or harmful conduct.

Violation of these Terms may result in immediate suspension or termination of access.

13. TERMINATION

We may terminate or suspend your access to the Services at any time if these Terms are violated. All obligations incurred prior to termination shall survive.

14. DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available”, except where otherwise required by law.

We do not guarantee uninterrupted or error-free operation of the website.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Argenta for E-commerce shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

16. INDEMNIFICATION

You agree to indemnify and hold harmless Argenta for E-commerce and Silvora from any claims arising from your breach of these Terms or misuse of the Services.

17. SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.

18. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

19. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

20. CONTACT INFORMATION

Operating Company: Argenta for E-commerce
Brand Name: Silvora (silvoraeg)
Email: care@silvoraeg.com
Phone: +20 10 7049 2112
Address: Makram Ebeid, Building 3, C, Nasr City, Cairo, 4450309, Egypt
VAT Number: 770861881

Silvora — Eternal Brilliance
Crafted with care. Delivered with confidence.