FAQs

Yes. All Silvora pieces are crafted from genuine 925 sterling silver, carefully selected and inspected to meet high quality and durability standards.

925 sterling silver means the piece contains 92.5% pure silver, blended for strength and longevity—making it ideal for fine jewelry meant to last.

Sterling silver may naturally tarnish with time. With proper care and storage, Silvora jewelry maintains its brilliance and refined finish for years.

To preserve its beauty:

  • Store in a dry, closed jewelry box
  • Avoid water, perfumes, and chemicals
  • Gently clean with a soft cloth after wear

Estimated delivery times:

  • Cairo & Giza: Same day or 1–2 business days
  • Alexandria: 2–3 business days
  • Other Governorates: 2–5 business days

Delivery times may vary slightly during peak periods.

Yes. Silvora ships both within Egypt and internationally.

Delivery timelines and shipping fees vary by destination and will be calculated at checkout.

We offer secure and flexible payment options, including:

  • Credit & Debit Cards (Visa - Mastercard)
  • Meeza
  • Fawry
  • Valu (installments)
  • PayPal
  • Cash on Delivery (3K condition apply)

Enjoy 0% interest and 0% administration fees on 6-month installment plans through selected payment partners.

Available via Bank Credit Cards, Valu, Halan, Suhooola, Premium Card, and Aman.

Prefer flexibility?

Pay with any bank card and split your purchase into 5 installments with Sympl — no registration required.

Luxury, made effortless.

Returns or exchanges are accepted within 2 days of delivery without providing a reason, provided the item is:

  • Unworn and unused
  • In its original packaging
  • With all tags attached

A 120 EGP handling fee applies to all returns.

Returns are accepted within 14 days of delivery only in the case of manufacturing defects.

For hygiene and quality assurance reasons, items returned outside these conditions cannot be accepted.

If a manufacturing defect is identified, you may request a return or exchange within 14 days of delivery. Our team will assist you promptly.

Yes. Every Silvora order is delivered in premium, gift-ready packaging, making it perfect for special occasions.

Absolutely. Orders can be shipped directly to the recipient, and pricing details are never included in the package.

You can reach our customer care team through:

  • The website contact form
  • Instagram, Facebook or Tiktok messages
  • Email support
  • Whatsapp

We’re always happy to assist.

Do You Have Any Question?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

925 Sterling Silver

Authentic silver & premium finishing

Free Shipping

Swift. Seamless. On time.

Gift-Ready Packaging

Secure, elegant, and protected

Flexible Payment

Pay With Multiple Credit Cards & Installment apps